Category Archives: Uncategorized

Careers In Hotel Management

Choosing the Right CareerTravel is a growing industry that offers many exciting careers. Lodging is one of the largest employers in the travel industry and offers many educational, internship and certification opportunities for professionals pursuing a career in hotels. Hotel employees can rise to management through formal education requiring degrees in management or through vocational training followed up by experience.Hotel Management ProgramsAn AHM, associate degree in hotel management, takes around 18 months to complete from a standard hotel or motel management school. After completing this course successfully, graduates with an AHM degree are eligible to work with any large or small company around the world in an entry-level management post with hotels, motels, and restaurants. Hotel management students will have communications, general studies, and English as their combination subjects while taking up a business course in hotel management. Most hotel management schools also provide hands-on experience and practical projects for their students.A BHM, Bachelor of Hotel Management degree, can be ideal for those seeking advancement in their already established careers in hotel management. By obtaining a BHM, students will be prepared for moving towards the higher levels of the industry in specialized areas such as business accounting, food and beverage services, accommodations, marketing hospitality services, and human resources among others.

(adsbygoogle = window.adsbygoogle || []).push({});
An MHM, Master of Hotel and Motel Management degree, offers specialization in marketing, entrepreneurship, operations management, information systems management, and real estate and investment. The MHM degree in any of these areas can surely facilitate the students in appearing for and achieving higher-level positions in the hotel and motel management Industry.An MS, Master of Science Program, takes about 12 to 18 months to allow hospitality professionals to continue their careers in an academic or research setting.The CTE courses in Hospitality Management, Hospitality Services and Hotel/Motel Marketing offer certification from National Occupational Competency Testing Institute and the American Hotel & Lodging Association.ResponsibilitiesManagers are responsible for every aspect of the hotel, including customer service, food quality, catering, and hotel supplies. The manager also looks after the scheduling and conference planning, valet and transportation services and all other special services provided to the esteemed guests and visitors. Therefore, the manager has a key role and responsibility in keeping up to the name and reputation of the hotel or motel by managing the rest of the staff efficiently. The responsibility of hiring, training, and supervising other members of the staff is given to an assistant manager who co-ordinates with the general manager. He also schedules working shifts and assigns duties to his subordinates. Writing reports, negotiating with the vendors, and coordinating various events also come under the supervision of assistant managers.FacilitiesHotel and motel management professionals enjoy discount rates in travel and lodging amenities. This can be especially attractive for those who love traveling. Besides, though the initial stage may require a lot of struggle and hard work, once you have reached a higher position, you may earn a lot of money as perks excluding your regular salary. Additionally, the hotel industry is commonly associated with a lot of glamor, which also attracts many students to select hotel management as their career. The job itself involves some general facilities such as lodging, food, parking, laundry, and other services. Additionally, some hotels even provide educational assistance and profit sharing plans to their employees.

(adsbygoogle = window.adsbygoogle || []).push({});
Ranks & SalariesThe different managerial positions in a hotel or motel start from executive housekeepers to front office managers, food and beverage manager, and convention service manager. These are all ranks of an assistant manager who co-ordinates with the general manger. The salaries of the mangers depend on the responsibility and segment of the hotel they work for. Overall, it is quite a lucrative Industry with opportunities of earning up to 25% bonus on the basic salaries.Job RequirementsThe initial phase of your career can be quite hectic, and you might need to clean dishes and do other similar chores. The job involves a lot of patience, energy, good communication skills, and quick wittedness to tackle difficult situations, and handling different customers. There is no specific work schedule as the hotel industry works around the clock.

Find Hotel Management Jobs in Lucknow

Lucknow, a city of nawabs, has no dearth of lucrative job opportunities in different sectors. However, there is a huge career opportunity in the field of hotel management. The following article talks about the city and job opportunities. Lucknow is the capital city of Uttar Pradesh. Always known for its multi-culture, today it is recognized as a major center of music, tourism, education and commerce. People in Lucknow are fond of sumptuous food and the market for foodies has created a scope for increasing job opportunities in hotel management sector.Food Culture The Awadh region of Lucknow depicts its own unique style of Nawabi cuisine. The popular cuisine includes a wide range of kebabs, breads, and biryani. The different types of kebabs that defines Lucknow speciality include Seekh Kababs, Boti Kababs,Shami Kabab, Galawati Kabab, and Kakori Kababs.Emerging Career in Hotel ManagementHotel management is a major part of hospitality sector and offers wide range of jobs in Lucknow. The existing and upcoming hotels, resorts and restaurants in the city are the major recruiters of skilled hotel managers in the city. Some of the well-known hotels in Lucknow that employ graduates and skilled professionals in different job roles include Clarks Avadh, Hotel Gemini Continental, The Deep Palace, Tulip Inn and India Awadh, and The Piccadily, Capoors Hotel.

(adsbygoogle = window.adsbygoogle || []).push({});
HM has emerged as a global career, as more hotel chains are opening new restaurants and hotels in different countries, cities and localities. This career option is considered as a glamorous field for young students.Hotel management includes a wide range of areas such as Hotel and Restaurant management, Catering, Cruise Ship HM, and Hospital Administration. Lucknow is considered as a popular tourist destination due to the presence of historical places in the city. Food is another major attraction of the city, which attracts many visitors. In such a scenario, the job opportunities for hotel managers are increasing in the city.Education, Institutes If you are looking for a HM job in Lucknow, the right approach is to pursue a course in the field from any reputed HM college in Lucknow or from any other city. This is mainly because the trained professionals are always preferred over the untrained job seekers. There are several institutes in the city that offer hotel management degrees. Some of them include Institute of Hotel Management, Amity University, Babu Banarasi Das University, School of Hotel and Tourism Management, CHTS Institute of Hotel Management Catering and Tourism.Job Roles The wide range of job roles available in HM includes:Execute Housekeepers- This job role includes the responsibility of ensuring cleanliness in hotels.Convention Services Managers- These managers work in coordination with conferencing facilities and clients for arranging meetings, conventions and seminars.

(adsbygoogle = window.adsbygoogle || []).push({});
Resident Managers- These professionals are responsible for offering services to clients at just a call away.Front Office Managers- This is one of the common job roles offered to the professionals in hotel industry. Front office managers are responsible for managing the entire office operations in a hotel.General Managers- This is a higher job profile, which includes responsibility of all operations in hotels.Apart from these roles, one can also find other job profiles while working for any hotel or restaurant.Hence, to find out a job in Lucknow, HM offers a wide range of job opportunities depending on your work experience, qualifications and career plans.

Qualities of a Profit Purpose Hotel Manager

The changing global economic dynamics has had its impact not only on fiscal aspect of conduct of a business but a very severe effect on the business leaders – the managers personally. While this effect converts into physical and emotional pressure on the manager, it can also act as a key factor to identify the dead wood within any management team giving an opportunity to the ownership or entrepreneurship to restructure their organization.Hotel industry, or for that matter, the entire niche of service industry is, as I reckon, worst hit. Why? Simply because the product it carries has no shelf life, it perishes as the clock strikes midnight. You lose anything that you could not sell up to 2359 hrs. Vacant rooms, unused restaurant covers, empty banquet and party rooms, unused massage beds… all wasted for the day, written off completely.Even in normal economic scenario the nature of product would have remained the same, but then the market would also have been normal. Not shrunk as it is today with a very low surplus available income with the user segment. What this means to the demands created on those who are managing the industry outlets, be it a hotel, a restaurant, a travel agency or an airline. It means that the manager has to be one who has the ability to weather the storm and ensures survival of his enterprise, team and himself.Naturally this is a tough call, but then that is management, to be able to manage a situation rather than getting managed by a situation. All this leads us to concentrate on one seemingly simple aspect. Who should head our hotel? What traits and qualities should he or she possess and what skill sets should he or she have? Looking at the enormity of the task, the most appropriate solution to the question will be to opt for someone who has multi dimensional skills, but just not superficial, deep and thorough.

(adsbygoogle = window.adsbygoogle || []).push({});
I personally feel that the present scenario demands that a result oriented, profit purpose focused and challenge seeker hotel general manager should have knowledge of hotel operations and in addition he should be very strong in hotel finance and marketing fields. He will need all these traits to combat the competition, capture a fair market share and establish the property as the sought after brand in the city or location.Let us try to analyze the basis for this conclusion.It is taken for granted that a successful hotel general manager will be an expert in sound hotel operation techniques and skills. He will be very thorough in operating systems of key revenue producing areas like the accommodation, food and beverage and recreation and services. I hate to call departments like business center, laundry, telephones and other similar revenue areas as “minor operating departments”. The reason being that the moment you term them as MOD, the executive attention on this important revenue area gets diluted. They pay “minor attention” to a minor revenue stream. It is a fact that while the revenue from recreation and services areas may be less that other areas, let’s not forgets that this revenue has a potential of contributing over 60% as departmental contribution.The next major skill and knowledge need of a good hotel manager is marketing. The general manager has to be an expert marketer more than anything else. He should have a solid grip on the market dynamics in his city and location, must know his competition on his tips. Unless he has this knowledge it will be futile to expect the desired results. While he will have a qualified and experienced sales and marketing functional head under him, his ability to guide and advise him should be unquestioned. I have come across a number of independent hotels where the general manager assumes the responsibility of this important function upon himself. I feel that in such hotels, expecting attainment of results could best be left to anyone’s guess. Sound marketing skills in the general manager of the hotel will reflect in the soundness of hotel’s marketing plan. The most important management tool that defines the “how to” for attaining objectives.Having talked about operations and marketing, let us turn our attention to another important skill set required of a result oriented hotel manager. He should have a good knowledge of hotel finance and accounting functions. He should appreciate that this knowledge will become his biggest secret weapon for effective, efficient and profitable operations. I personally believe that numbers tell the story. They don’t need any elaborations. Those who tend to twist the story that numbers tell live in illusions and will make them dispensable. His appreciation for numbers will be reflected in his mastery for crafting a realistic yet challenging business plan for the hotel. His ability to analyze and interpret the results and above all to take immediate steps to ensure that operations and marketing initiate actions that will make them stay on course will demonstrate the depth of his knowledge.

(adsbygoogle = window.adsbygoogle || []).push({});
There was a time when we saw the hotel manager walking around, talking to guests, workers, giving instructions to the functional heads and so on with hardly any time to concentrate of his core function. Today things have changed drastically. You sense presence of the general manager by an immaculately kept and maintained property, profitable, efficient and crisp operations because the general manager has re mastered the art of delegation. He empowers his team to take decisions in their operating field and holds them accountable for that. The result; a highly charged and motivated team that is aware of what is expected of them. This leaves the general manager with enough time to sit back at his desk and plan his operations, strategies and actions which establishes his property as the market leader by product quality, service delivery, revenue per available room, occupancy and so on.The job of any manager and especially hotel manager cannot be executed in the 9 to 5 time frame. It continues way beyond all time restrictions till the goals are achieved, over and over again.

Hotel Management Certification – Managing the Quality

Today many people have an aim to become hotel managers. People with this goal are aware of all the perks that hotel management has to offer. Good salaries, health insurance, leadership, discounts etc. are some of the benefits of becoming a hotel manager. But to pursue a life long career in this industry; you have to be good at managing hotels. If you do not have the ability to manage a hotel effectively and efficiently; you will never be able to work for one particular hotel for a very long time period. To effectively and efficiently manage a hotel; you have to enroll into hotel management certification courses. With the help of the hotel management certification courses you can pursue a career in this filed.

(adsbygoogle = window.adsbygoogle || []).push({});
An important aspect of managing hotels is quality management and to learn about quality management you should study in hotel management certification courses. Quality is the top most priority of every company because people prefer quality over quantity. In the same way; great preference is given to quality in managing a gotel. Consumers of hotel want to have quality food, quality comfort, quality rooms and quality service providers. They even do not want to compromise on the quality of the internet that the hotel is offering during the stay period.If you do not have proper knowledge of managing quality of a hotel; you might not be employed in any hotel for a long period of time. Hotel directors and CEO will fire you because they do not want to compromise the popularity of the hotel. A waiter or a cook will never be blamed for low quality food, a sweeper or peon will never be blamed for low quality maintenance, the janitor and electrician will never be blamed for low quality comfort. For all these blames a manager will be held responsible because people visiting a hotel are directly in contact with him and expect him to look after all their issues and the manager has to assure that consumers are satisfied with the quality.

(adsbygoogle = window.adsbygoogle || []).push({});
To become a manager you have to undergo hotel management certification training. Through these courses you will learn about setting quality standards that you want the hotel to achieve. These quality standards are similar to the quality services promised to a client. After the standards are set; you have to make sure that the standards are met. You will also learn about different techniques of dealing with clients and workers.

The Boutique Hotel Manager

Boutique Hotel. Just the words get the imagination going. Even before I dog eared the pages of Herbert Ypma’s first Hip Hotels book I was fascinated by the world of boutique hotel properties. “How cool would it be to be the general manager of a cool boutique hotel?” I often found asking myself as I flipped through the pages of his magnificent photos. Working hard to make a career out of the hotel industry, I was convinced that I just had to be involved with a boutique hotel someday.That someday came true, when in 2004 I was invited to be the general manager of what was and still is one of Palm Springs most hip boutique hotels. I left another huge opportunity just to be a part of this amazing world. The art, the design, the vibe. I had never really worked anywhere with a “vibe”. A year later and I knew, I knew what many in the hotel business do not…what it is really like to be the gm of a hip, cool boutique hotel. It’s not for everyone and amazing for many.There is a mini storm brewing in the boutique hotel world, one I don’t think most involved in this industry are aware of. With more and more boutique hotel operators entering the playground, more and more bad hiring decisions are being made. The right General Mangers are working at the wrong hotels. Like a square peg and a round hole, some things just do not work. Who is to blame and what can be done?The Boutique HotelFirst let me first tell you that I have a very narrow view of what really constitutes a boutique hotel. I think that the term “Boutique” when used to describe a hotel is often misapplied. A boutique hotel is not defined by simply a hot design, as many would argue.
In my opinion, a boutique hotel is a property that is uniquely significant in four ways:1. Architecture and Design.2. A high level of service. A property must not exceed 150 guest rooms, enhancing the guest to staff ratio.3. Sell to a specific demographic.4. Are independently owned and operated (this is where some will disagree with me).A boutique hotel must be an independent operation. The hotel must not be part of a collection that is more than say, 10 properties. Beyond this you get into having a corporate hierarchical management style that is required in running a large company and maintaining brand consistency. Take W Hotels for example. In my opinion these are not boutique hotels. They look like a boutique hotel, even feel like one. Many boutique hotels would strive to be as great as a W. But a W Hotel is run and managed by a massive corporation. The property level management makes very few decisions about what services are offered and how the property is run. A boutique hotel must be operated as close to the actual physical operation as possible. W’s and the like are amazing, but in my opinion don’t fit the definition of a boutique hotel. Boutique hotels are also constantly re-inventing themselves, making sure that their fickle guest never get bored and look to stay at the latest new, hip and cool property.Boutique Hotel GuestTravelers chose to stay at a boutique hotel because of the story, or the experience. The experience is very important and must be unique and somewhat cutting edge. The general demographics are individuals 20 to 50 years of age, work in more creative fields like advertising or entertainment and appreciate a higher level of service. When Ian Schrager entered the market with what many consider to be the first boutique hotel, this demographic discovered that they could use their travel budget get them a room at a cool, hip hotel rather than a generic mid-level branded property. And the boom started.
Boutique hotel guests enjoy experiences, unique architecture, cutting edge interior design and in some cases an urban location. The market is expanding and the demographic model explained earlier is beginning to bleed into others. You might very well find a Fortune 500 CEO staying at a boutique hotel. It is hard to ignore the hype.Brands vs. BoutiquesLuxury hotel operators are scrambling to avoid losing market share to the boutique world. Some hotels are actually taking the “brand” off their marketing and streamlining their operations so that their properties are authentically boutique. Take the Kahala Mandarin Oriental for example. This famous luxury property recently took Mandarin Oriental away so that they could operate and compete in the new marketplace of more independent hotels. They are now simply “The Kahala” and are working hard to be authentically local and independent of a major brand identification. I think others will follow.

(adsbygoogle = window.adsbygoogle || []).push({});
The Boutique Hotel General ManagerFor the sake of this publication, I will use the luxury hotel as the comparison to the boutique since most closely associate a boutique hotel with luxury travel. So what is so different about being a general manager at a luxury hotel versus a boutique hotel? Can it really be that different? The basics are the same. The general manager is responsible for the entire day to day operation, hiring decisions, marketing, budgets, forecasting, rate strategy, facility maintenance etc… The key for both types of properties is guest service and guest interaction. The guest at a high end luxury hotel expects to be able to interact with the hotel general manager, as do the guests at a boutique property. It is all high touch.The difference is that a boutique hotel general manager wears just a few more hats than the luxury general manager. A boutique general manager might be preparing complex budget forecasting spreadsheets at 10am and at 10:30 am be clearing the pool towels from around the hotel’s salt water plunge. When was the last time you saw the general manager of the Peninsula Beverly Hills with an arm full of towels? Don’t get me wrong, I know that the general manager of the Peninsula would do this in a second, if they had to. The general manager of a boutique hotel HAS to, because there is nobody else. The one server working the restaurant is also probably responsible for taking care of the pool, taking room service orders, delivering the orders and on and on…. The general manager of a boutique hotel is sometimes also the HR director and breaks the front desk agents. If the gm is in California then the gm might find themselves breaking just about every position just to avoid getting sued and fined!Take this example; you are the GM of a hot boutique property in the desert. The temperature is pushing 118 degrees. Since occupancy during the summer is very low, you encourage a lot of your team to take their vacations so you can get that vacation accrual off your books. One of those who takes you up on this is your chief engineer, one of two engineers for your entire five acre property. He goes home to the motherland, Germany for a week. Now just because it’s hot does not mean that you don’t have customers. Some tourists seem to love the heat, and so it was with this particular steamy day in August. As the sun begins to set, your guests make their way from the pool to their bungalows. Dusk and 100 degrees, everyone turns on their aged air conditioners full blast so they can cool down. Your only other engineer has gone home for the day. It is at about this time that the calls start coming in. The ac units are freezing up. The old units freeze up when they are turned on full blast. Many blow the circuit breakers. So there you are, in your office doing the forecast for your weekly corporate status report call when the front desk calls you in a panic, “the guests are flipping out” cries your new front desk agent. You check out the calls and see that you need your engineer back on property, but his pre-paid cell phone (you cant afford to pay for a cell phone for him) is out of time -you cant reach him! So what do you do? You head to the rooms to see if you can fix them. Room by room you tackle the challenge of explaining to your sweaty and angry guests why they cant turn their ac on full and that it will take at least two hours for the ice built up around the coils to melt. Then you start looking for the circuit breakers, which are scattered all over the 60 year old property. By the time you reach the last room the guest who answers the door almost screams at the sight of the sweaty, dirty general manager holding a tool box with a dazed look on his face. “Wasn’t this the same guy who was pouring us Mimosas at the pool this morning honey?” asks the guest as you begin your repairs. Once the craziness is over you get a call on your cell phone. Yes, it is your engineer returning your call. “You trying to reach me boss?”. The next day, while on your conference call you listen to a speech about how general managers need to spend more time with their guests rather than in their offices. Duh, you think as you try to scrub the grit out from under your fingernails.The financial realities of a boutique hotel are unique. The appearance of three to five star service with a two star budget is the norm, and the gm’s get caught in the middle. The boutique hotel just does not have the budget to staff like a true luxury property and everyone has to pull their weight. The gm who does not will not be there long and hate every second of their lives.Along with the additional sweat and frustration of being a boutique hotel gm are the rewards. For the right individual, they will find that the entrepreneurial management style required of them is highly empowering. The gm can make a lot of decisions on their own, decisions that in a larger corporate hotel would require an approval or worse….committee discussion! The fact that some towels need to be picked up and maybe a drink or two be mixed and served is actually fun to them. The rewards of always being in front of your guests are what most gm’s want anyway, but many are not really ready for it when they are tasked to make that happen every day.So what kind of person would do well as a general manager of a boutique hotel? Answer these questions, if you can say yes to each answer then you will probably really like the challenge. Please note that I am assuming that you are already an experienced manager and qualified to be a general manager.The 51 Questions1. You do not need routines to feel successful at work.2. You can delegate without concern.3. You can make decisions without committee recommendation.4. You can spend long hours at work. By long I mean sometimes up to 14 hours at a time.5. You have no problem spending the night at the property to make sure everything is ok.6. You don’t have a problem delivering luggage to guest rooms (you probably wont have a bellman to do this for you).7. You can valet park a car.8. You can re-program guest keys using the key card system.9. You really enjoy speaking with your guests….REALLY.10. You can mix a drink and you know who Mr. Boston is.11. You can run a commercial washing machine.12. You can re-set a circuit breaker.13. You can change a flat tire, jump start a car.14. You can re-set your router. If you don’t know what a router is then stop now and re-think any thoughts you have of being a boutique hotel gm. You will not have an on site IT manager to help you!15. You can check in/ out a guest using the front office system.16. You can process credit cards and split payments to various folios.17. You can run the switchboard at the front desk.18. You can ring in an order using the restaurants POS.19. You can re-set the restaurant POS.20. You can program a digital surveillance system.21. You can type your own memos, send your own e-mails and answer your own phones (this should be true of ANY gm nowadays).22. You can jump from one project to the next without hesitation.23. You know what to do when someone has a heart attack in your lobby.24. You know what to do when someone chokes in your restaurant.25. You can explain your restaurant menu items as well or better than your servers.26. You can brew coffee using a commercial coffee machine.27. You can draw a good cup of espresso.28. You know the difference between a latte and a cappuccino.29. You know the temperature requirements for your walk-in and refrigerators. If you don’t know what a walk-in is, stop here and think about your career choice.30. You know what to do when the health inspector shows up. Hint, it is not to grab a handful of cash!31. You know who to call if your phone system suddenly stops working.32. You know how to read the history off an electronic guest room lock.33. You know how to make a bed as well as your best housekeeper.34. You know what the ph level should be in your wash rinse.35. You know how to check the chemicals in you pool and Jacuzzi.36. You know what the interfaces are for each of your hotel software systems.37. You know how to get guests online using your wireless internet service.38. You know the difference between an p&l and a balance sheet.39. You can run a commercial dishwasher.40. You know your receivables and payables.41. You know where your housekeeper buys their supplies.42. You know local city ordinances as they apply to your property.43. You can deliver a room service order.44. You can clean a bathroom to 5 star standards.45. You can fold a towel like your housekeepers.46. You know where the water and gas mains are, and how to shut them off.47. You know each of your guest room types.48. You have no problem befriending your neighboring business and residents.49. You can write a well researched and accurate month end report.50. You know how to calculate flow through.51. Have a number two person who can answer these questions as well.I task the many boutique hotel companies to ask these questions to gm candidates during the interview process. I know that you will save a lot of time, frustration and lower your turnover rates (higher for general manager positions in boutique hotels).

(adsbygoogle = window.adsbygoogle || []).push({});
If you are a boutique hotel company I would also ask you to make sure that you do the following for your hotel general managers, ensuring their success and lowering your gm turnover:1. Don’t hire an experience luxury (non-boutique hotel) general manger unless they can answer yes or actually commit to learning the answer to each of the prior 51 questions.2. Train, train and train your new gm’s on the property they are going to. Make sure they know everything before you “turn them loose”.3. Pay them a fair wage, maybe even a bit more than fair. Boutique hotel companies seem to think they can attract new gm’s who maybe were a number two at a larger property, convince them that it is “cool” to be a part of your company and pay them less than the industry standard. This just makes your new gm start listening to those headhunter calls (they call hotel gm’s a lot!) with offers of much higher salaries back in the “comfort” zone of a branded hotel.4. Understand what goes on in the life of a boutique hotel gm. Most boutique hotel corporate staff have never been a gm at a real boutique hotel and have no idea what it is like. Get to know what happens on property.5. Insist that your gm’s take time off. It is easy for your gm to get wrapped up in the operation and start working 7 days a week. This will just burn them out. Figure out a way to get them the time with their families they need to stay sane, married etc…6. Don’t call them on their day off unless it is an emergency. If you don’t know what days your gm’s are off then shame on you.7. Don’t be double minded. Don’t show up one day and berate the gm for the pool deck needing re-surfacing and then two days later come down on them for requesting the funds to make property repairs.8. Give them realistic budgets, and if you sell a bonus during the interview process, make sure it is realistic.9. Give them the same “perks” that gm’s in large hotel properties get. You can skip the car allowance, but at least offer dry cleaning and travel privileges at your other properties.10. Talk to them often. Really talk to them, don’t talk at them. Listen to what is going on.11. If you tell them that “we are an entrepreneurial company” and that gm’s can “make their own decisions” and then second guess every decision they make you need to re-think your message.12. Make sure you give them the ability to hire a strong #2. One of the reasons your gm’s leave for other companies is because most boutique hotel companies don’t give their properties the budgets to have a number two, so they have nobody to take their place if other in-company opportunities come up. This is the old and very tired “to move up you have to move out” dynamic that kills us in the hotel industry.13. That takes me to this point—set out to develop bench strength. Have leaders waiting in the wings to take positions as you grow. If you don’t you will end up “borrowing” leaders from each of your properties to open your newest. This leaves your existing properties, already running lean on management with an over worked and stressed out group of leaders and staff. Make this a priority.14. Thank your gm’s. This is a no-brainer but a much forgot important task as a hotel company. THANK YOUR GM’s. This goes for any hotel company. Your general managers get beat up a lot. By unhappy staff, guests and you. You hit them with constant “notes” on how to perform better. Make sure to balance the coaching with praise.The point?So what is the point to all of this? The boutique hotel general manager, in my opinion is a completely different job than a general manager at a full service luxury property. But unfortunately the two are muddled together in a basket full of un-attainable expectations.I think that the boutique hotel general manager should have a new title– I leave this up to the boutique hotel companies and the creative genius that drives their brands.
At the end of the day, a title is really not important, but the expectations are. Make sure you understand your role as a boutique hotel general manager or the role your general managers play at your boutique hotels. Make certain that as you take a job or when hire them, they know what a boutique hotel manager really is.