Monthly Archives: September 2017

Careers In Hotel Management

Choosing the Right CareerTravel is a growing industry that offers many exciting careers. Lodging is one of the largest employers in the travel industry and offers many educational, internship and certification opportunities for professionals pursuing a career in hotels. Hotel employees can rise to management through formal education requiring degrees in management or through vocational training followed up by experience.Hotel Management ProgramsAn AHM, associate degree in hotel management, takes around 18 months to complete from a standard hotel or motel management school. After completing this course successfully, graduates with an AHM degree are eligible to work with any large or small company around the world in an entry-level management post with hotels, motels, and restaurants. Hotel management students will have communications, general studies, and English as their combination subjects while taking up a business course in hotel management. Most hotel management schools also provide hands-on experience and practical projects for their students.A BHM, Bachelor of Hotel Management degree, can be ideal for those seeking advancement in their already established careers in hotel management. By obtaining a BHM, students will be prepared for moving towards the higher levels of the industry in specialized areas such as business accounting, food and beverage services, accommodations, marketing hospitality services, and human resources among others.

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An MHM, Master of Hotel and Motel Management degree, offers specialization in marketing, entrepreneurship, operations management, information systems management, and real estate and investment. The MHM degree in any of these areas can surely facilitate the students in appearing for and achieving higher-level positions in the hotel and motel management Industry.An MS, Master of Science Program, takes about 12 to 18 months to allow hospitality professionals to continue their careers in an academic or research setting.The CTE courses in Hospitality Management, Hospitality Services and Hotel/Motel Marketing offer certification from National Occupational Competency Testing Institute and the American Hotel & Lodging Association.ResponsibilitiesManagers are responsible for every aspect of the hotel, including customer service, food quality, catering, and hotel supplies. The manager also looks after the scheduling and conference planning, valet and transportation services and all other special services provided to the esteemed guests and visitors. Therefore, the manager has a key role and responsibility in keeping up to the name and reputation of the hotel or motel by managing the rest of the staff efficiently. The responsibility of hiring, training, and supervising other members of the staff is given to an assistant manager who co-ordinates with the general manager. He also schedules working shifts and assigns duties to his subordinates. Writing reports, negotiating with the vendors, and coordinating various events also come under the supervision of assistant managers.FacilitiesHotel and motel management professionals enjoy discount rates in travel and lodging amenities. This can be especially attractive for those who love traveling. Besides, though the initial stage may require a lot of struggle and hard work, once you have reached a higher position, you may earn a lot of money as perks excluding your regular salary. Additionally, the hotel industry is commonly associated with a lot of glamor, which also attracts many students to select hotel management as their career. The job itself involves some general facilities such as lodging, food, parking, laundry, and other services. Additionally, some hotels even provide educational assistance and profit sharing plans to their employees.

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Ranks & SalariesThe different managerial positions in a hotel or motel start from executive housekeepers to front office managers, food and beverage manager, and convention service manager. These are all ranks of an assistant manager who co-ordinates with the general manger. The salaries of the mangers depend on the responsibility and segment of the hotel they work for. Overall, it is quite a lucrative Industry with opportunities of earning up to 25% bonus on the basic salaries.Job RequirementsThe initial phase of your career can be quite hectic, and you might need to clean dishes and do other similar chores. The job involves a lot of patience, energy, good communication skills, and quick wittedness to tackle difficult situations, and handling different customers. There is no specific work schedule as the hotel industry works around the clock.

Find Hotel Management Jobs in Lucknow

Lucknow, a city of nawabs, has no dearth of lucrative job opportunities in different sectors. However, there is a huge career opportunity in the field of hotel management. The following article talks about the city and job opportunities. Lucknow is the capital city of Uttar Pradesh. Always known for its multi-culture, today it is recognized as a major center of music, tourism, education and commerce. People in Lucknow are fond of sumptuous food and the market for foodies has created a scope for increasing job opportunities in hotel management sector.Food Culture The Awadh region of Lucknow depicts its own unique style of Nawabi cuisine. The popular cuisine includes a wide range of kebabs, breads, and biryani. The different types of kebabs that defines Lucknow speciality include Seekh Kababs, Boti Kababs,Shami Kabab, Galawati Kabab, and Kakori Kababs.Emerging Career in Hotel ManagementHotel management is a major part of hospitality sector and offers wide range of jobs in Lucknow. The existing and upcoming hotels, resorts and restaurants in the city are the major recruiters of skilled hotel managers in the city. Some of the well-known hotels in Lucknow that employ graduates and skilled professionals in different job roles include Clarks Avadh, Hotel Gemini Continental, The Deep Palace, Tulip Inn and India Awadh, and The Piccadily, Capoors Hotel.

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HM has emerged as a global career, as more hotel chains are opening new restaurants and hotels in different countries, cities and localities. This career option is considered as a glamorous field for young students.Hotel management includes a wide range of areas such as Hotel and Restaurant management, Catering, Cruise Ship HM, and Hospital Administration. Lucknow is considered as a popular tourist destination due to the presence of historical places in the city. Food is another major attraction of the city, which attracts many visitors. In such a scenario, the job opportunities for hotel managers are increasing in the city.Education, Institutes If you are looking for a HM job in Lucknow, the right approach is to pursue a course in the field from any reputed HM college in Lucknow or from any other city. This is mainly because the trained professionals are always preferred over the untrained job seekers. There are several institutes in the city that offer hotel management degrees. Some of them include Institute of Hotel Management, Amity University, Babu Banarasi Das University, School of Hotel and Tourism Management, CHTS Institute of Hotel Management Catering and Tourism.Job Roles The wide range of job roles available in HM includes:Execute Housekeepers- This job role includes the responsibility of ensuring cleanliness in hotels.Convention Services Managers- These managers work in coordination with conferencing facilities and clients for arranging meetings, conventions and seminars.

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Resident Managers- These professionals are responsible for offering services to clients at just a call away.Front Office Managers- This is one of the common job roles offered to the professionals in hotel industry. Front office managers are responsible for managing the entire office operations in a hotel.General Managers- This is a higher job profile, which includes responsibility of all operations in hotels.Apart from these roles, one can also find other job profiles while working for any hotel or restaurant.Hence, to find out a job in Lucknow, HM offers a wide range of job opportunities depending on your work experience, qualifications and career plans.

Qualities of a Profit Purpose Hotel Manager

The changing global economic dynamics has had its impact not only on fiscal aspect of conduct of a business but a very severe effect on the business leaders – the managers personally. While this effect converts into physical and emotional pressure on the manager, it can also act as a key factor to identify the dead wood within any management team giving an opportunity to the ownership or entrepreneurship to restructure their organization.Hotel industry, or for that matter, the entire niche of service industry is, as I reckon, worst hit. Why? Simply because the product it carries has no shelf life, it perishes as the clock strikes midnight. You lose anything that you could not sell up to 2359 hrs. Vacant rooms, unused restaurant covers, empty banquet and party rooms, unused massage beds… all wasted for the day, written off completely.Even in normal economic scenario the nature of product would have remained the same, but then the market would also have been normal. Not shrunk as it is today with a very low surplus available income with the user segment. What this means to the demands created on those who are managing the industry outlets, be it a hotel, a restaurant, a travel agency or an airline. It means that the manager has to be one who has the ability to weather the storm and ensures survival of his enterprise, team and himself.Naturally this is a tough call, but then that is management, to be able to manage a situation rather than getting managed by a situation. All this leads us to concentrate on one seemingly simple aspect. Who should head our hotel? What traits and qualities should he or she possess and what skill sets should he or she have? Looking at the enormity of the task, the most appropriate solution to the question will be to opt for someone who has multi dimensional skills, but just not superficial, deep and thorough.

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I personally feel that the present scenario demands that a result oriented, profit purpose focused and challenge seeker hotel general manager should have knowledge of hotel operations and in addition he should be very strong in hotel finance and marketing fields. He will need all these traits to combat the competition, capture a fair market share and establish the property as the sought after brand in the city or location.Let us try to analyze the basis for this conclusion.It is taken for granted that a successful hotel general manager will be an expert in sound hotel operation techniques and skills. He will be very thorough in operating systems of key revenue producing areas like the accommodation, food and beverage and recreation and services. I hate to call departments like business center, laundry, telephones and other similar revenue areas as “minor operating departments”. The reason being that the moment you term them as MOD, the executive attention on this important revenue area gets diluted. They pay “minor attention” to a minor revenue stream. It is a fact that while the revenue from recreation and services areas may be less that other areas, let’s not forgets that this revenue has a potential of contributing over 60% as departmental contribution.The next major skill and knowledge need of a good hotel manager is marketing. The general manager has to be an expert marketer more than anything else. He should have a solid grip on the market dynamics in his city and location, must know his competition on his tips. Unless he has this knowledge it will be futile to expect the desired results. While he will have a qualified and experienced sales and marketing functional head under him, his ability to guide and advise him should be unquestioned. I have come across a number of independent hotels where the general manager assumes the responsibility of this important function upon himself. I feel that in such hotels, expecting attainment of results could best be left to anyone’s guess. Sound marketing skills in the general manager of the hotel will reflect in the soundness of hotel’s marketing plan. The most important management tool that defines the “how to” for attaining objectives.Having talked about operations and marketing, let us turn our attention to another important skill set required of a result oriented hotel manager. He should have a good knowledge of hotel finance and accounting functions. He should appreciate that this knowledge will become his biggest secret weapon for effective, efficient and profitable operations. I personally believe that numbers tell the story. They don’t need any elaborations. Those who tend to twist the story that numbers tell live in illusions and will make them dispensable. His appreciation for numbers will be reflected in his mastery for crafting a realistic yet challenging business plan for the hotel. His ability to analyze and interpret the results and above all to take immediate steps to ensure that operations and marketing initiate actions that will make them stay on course will demonstrate the depth of his knowledge.

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There was a time when we saw the hotel manager walking around, talking to guests, workers, giving instructions to the functional heads and so on with hardly any time to concentrate of his core function. Today things have changed drastically. You sense presence of the general manager by an immaculately kept and maintained property, profitable, efficient and crisp operations because the general manager has re mastered the art of delegation. He empowers his team to take decisions in their operating field and holds them accountable for that. The result; a highly charged and motivated team that is aware of what is expected of them. This leaves the general manager with enough time to sit back at his desk and plan his operations, strategies and actions which establishes his property as the market leader by product quality, service delivery, revenue per available room, occupancy and so on.The job of any manager and especially hotel manager cannot be executed in the 9 to 5 time frame. It continues way beyond all time restrictions till the goals are achieved, over and over again.

Hotel Management Certification – Managing the Quality

Today many people have an aim to become hotel managers. People with this goal are aware of all the perks that hotel management has to offer. Good salaries, health insurance, leadership, discounts etc. are some of the benefits of becoming a hotel manager. But to pursue a life long career in this industry; you have to be good at managing hotels. If you do not have the ability to manage a hotel effectively and efficiently; you will never be able to work for one particular hotel for a very long time period. To effectively and efficiently manage a hotel; you have to enroll into hotel management certification courses. With the help of the hotel management certification courses you can pursue a career in this filed.

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An important aspect of managing hotels is quality management and to learn about quality management you should study in hotel management certification courses. Quality is the top most priority of every company because people prefer quality over quantity. In the same way; great preference is given to quality in managing a gotel. Consumers of hotel want to have quality food, quality comfort, quality rooms and quality service providers. They even do not want to compromise on the quality of the internet that the hotel is offering during the stay period.If you do not have proper knowledge of managing quality of a hotel; you might not be employed in any hotel for a long period of time. Hotel directors and CEO will fire you because they do not want to compromise the popularity of the hotel. A waiter or a cook will never be blamed for low quality food, a sweeper or peon will never be blamed for low quality maintenance, the janitor and electrician will never be blamed for low quality comfort. For all these blames a manager will be held responsible because people visiting a hotel are directly in contact with him and expect him to look after all their issues and the manager has to assure that consumers are satisfied with the quality.

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To become a manager you have to undergo hotel management certification training. Through these courses you will learn about setting quality standards that you want the hotel to achieve. These quality standards are similar to the quality services promised to a client. After the standards are set; you have to make sure that the standards are met. You will also learn about different techniques of dealing with clients and workers.